Mike Carroll, cissp
(469) 667-9016
mike@carrolldot.com
A professional but
personable and client-focused consultant with solid enterprise IT experience is
seeking a position with a winning organization that recognizes technology skill
as well as the soft skills required to manage profitable relationships with
clients.
Technology Skills Inventory
UNIX Systems
Administration
12 years – 40% Solaris,
30% Linux and FreeBSD, 20% HP/UX, 10% AIX
Security
5 years –
Checkpoint, Cisco ACL’s, Raptor, IPtables, Customized
Sun and Linux firewalls
2 years -
tripwire, IDS, OS hardening
UNIX Server
Technology
7 years – DNS,
NIS, NIS+, LDAP, NFS, SSH, NAS, Apache and Vintela
Shell scripting
6 years – bash, sh, ksh, perl
Network Design,
Implementation and Monitoring
5 years –
Routing, VLAN, Cisco, Nortel Networks, TCP/IP, sniffer
5 years HP Openview (NNM, ITO), Nagios, Big
Brother, MRTG
Microsoft
4 years – Windows
NT, 2000, XP, Server 2003, Active Directory and Exchange
Data Backup and
recovery
5 years –
Legato Networker, Netvault BakBone, Veritas, and NDMP
Storage
5 years – NAS, NetApp, NFS, CIFS, Security, Implementation
Email, spam and
virus wall
3 years – Qmail, Sendmail, Trend Virus
Wall, Spam Assassin, Exchange
Secure
Authentication
3 years – SSH,
Kerberos, TACACS+, RSA SecurID, Active Directory, Open
LDAP and Vintela
Databases
2 years – 70% MySQL, 30% Oracle, Oracle Managed Services
Virtualization
3 years – VMWare
Sales, Marketing and Soft Skills
Highly
organized with the ability to manage multiple projects, people and technology
simultaneously.
Consultative
Salesmanship
A problem
Solvers mentality
Educating
C-level to Engineering from ROI to implementation strategy
Customer Presentation
and Training Skills
Managing
Consulting Engagements
Technical
Project Management
Search Engine and
Web Marketing
proven
strategies for attaining top ranking on all major search engines
Pay Per Click
advertising
Writing keyword
rich Web copy
Taguchi
multi-Variant Testing Methodologies
Technical
Writing
Whitepapers,
Presentations, Training materials, technical certification, and documentation
Copywriting
creating technical
advertising copy that gets results
Technical
whitepapers that lead prospects to take action
List Building
Specific
strategies meant to build and maintain prospective customer lists
Multiple, easy
to implement referral systems to generate more sales
Soft Skills
Friendly and
Personable Leader, Customer focused, Reliable, Empathetic, Innovator, Visionary
Core Values
Ambition,
Discipline, Excitement, Family, Growth, Integrity, Self Study, Talent, Wealth
Happy Clients
Kudos to Mike! He is so knowledgeable on the VAS product and
UNIX that when we have meetings with the IT UNIX group or the folks at Mission
they really stop and listen. He clearly has proven himself and had gained
the trust and respect of the Sempra UNIX community.
It started off slow and I was
concerned. But Mike assured me he had seen this before and that he was still confident he
could get everyone and everything on track. And he has!
I have complete confidence that with Mike's assistance this
implementation will be a complete success and will meet all the expectations of
Sempra management.
~Doug S. Information Technology - Information Protection San Diego
Gas & Electric
“I can honestly say Mike Carroll
is one of the most technically gifted and hardworking individuals I know. While
working with Mike at Bank of America, I noticed his focus on his projects was narrowed and determined, and I could tell he was giving
110%. On top of his work ethic and technical prowess, Mike
has an excellent personality, and got along well with every individual that I
know encountered him. Mike would be a star asset to any company.” –Brett H. Vice
President, Bank of America
“I worked with Mike Carroll in
the rough and tumble world of a startup, Chiaro Networks. Whenever you just had to have some IT problem resolved, Mike was your
“go to guy”. Be the problem network related, UNIX
server related or desktop related, Mike was always the person you would want to
help you out. Dialing in from home at night, coming in on weekends all were
part of Mike's motto of "keeping the customer satisfied". Mike
constantly demonstrated a deep technical knowledge, coupled with his strong
interpersonal skills. He never quit until a problem was resolved. I highly
recommend Mike to you for all computer technical roles, IT management roles or
technical sales engineering roles. Mike is a natural born, customer-oriented
technologist who I would love to work with in the future.” -
Elliot G. Vice President of Engineering, Chiaro Networks ltd.
“I worked with Mike at Chiaro where the “bar was extremely high” for all
employees. Mike stood out for both his technical knowledge and his people
skills. Mike really believes in going above and beyond to ensure his customers are happy. Bottomline, an extremely talented IT professional.” – Tom B. HR
Director, Chiaro Networks
Employment History
Principal
Solutions Architect
private label
IT Consulting
Certified Quest
VAS (Vintela) Consultant
UNIX/Windows
Authentication Integrations
Pre Sales customer
support
Formal Product
Training (VAS)
Research and
report on Security Products
Network and
Host Vulnerability Analysis and reporting
UNIX server
hardening
UNIX Shell
Scripting ksh, bash, sh
Active
Directory Organizational design
Backup and
disaster planning
Security and
Network Consulting
Windows server
2003 Consulting engagements
Partial Customer
List
Baker Hughes,
Bank of America, Chiaro, Constellation Energy, CSX,
Intel, Lockheed Martin, Nexen, Permeo, Rockwell
Collins, Scana, Sempra Energy, Voyence, WebEX
07/2004
– 08/2006 Sapphire Technologies, Carrollton Texas
Security
Consultant to Bank of America
Member of CIPR
team on B2B encryption project
Checkpoint Proxy
server/network security subject matter expert
Packet level
analysis and network troubleshooting
Network
Security Design and Deployments
04/2005
– 02/2006 Chiaro Networks, Richardson Texas
Director, Information Technology
Managed all phases of IT operations, reporting to C-level management
Rehired to
manage IT through the anticipated merger and acquisition event
Senior Solaris,
Linux, NetApp, Legato, Checkpoint and Cisco
Administrator
Senior Windows
Server 2003 and Exchange Administrator
Managed a staff
of Experienced UNIX and Windows Administrators
09/2002
– 07/2004 Permeo Technologies, Irving Texas
IT Manager
Managed all
phases of IT operations, reporting to C-level management
Pre and
post-sales Technical support for Sales and client prospects
Administered many
flavors of UNIX and maintained the Cisco Network.
Implemented and
maintained network and security monitoring
Implemented Open
Source intrusion detection
Maintained the
packaging and installation scripts for the Permeo Application Services Gateway (20k lines of bourne shell)
Hardened Red
Hat 8 and 9 for use on Permeo’s Internet gateway appliance
Authored
Securing Linux RH 8 and 9 documents used for ICSA certification of commercial
Internet gateway appliance and customer documentation.
Implemented
Socks5 SSL VPN solution
Upgraded
enterprise backup solution to BakBones’ Netvault
Implemented
Network Appliance solution utilizing NFS, CIFS, and NDMP
Migrated DNS and
email infrastructure from parent company
Implemented
virus and spam filtering gateway utilizing Trend Micro and Spam Assassin
Initially
configure Solaris 2.5, 2.6, 7, 8, 9, 10, RedHat 7,
7.2, 7.3, 8, 9, HP/UX 11, AIX, Nokia IPSO, and Checkpoint for product testing
in lab environment.
Created custom
Cisco Access Control Lists for use as enterprise firewall
05/2000
– 09/2002 Chiaro Networks, Richardson Texas
IT Manager
Project manager
for network expansion from 30 employees and one building to 350 employees, two
buildings and a remote office in Jerusalem Israel.
Received awards
for outstanding project contributions.
Administered
Solaris, FreeBSD, and Cisco Network.
Administered
Checkpoint Firewall running on Nokia IPSO with an IPSEC VPN to remote office.
Initially
configured Legato Networker backing up 85 UNIX hosts utilizing NDMP.
Implemented
Network Appliance NAS
09/1998
– 05/2000 Nortel Networks,
Richardson Texas
Sr. Unix
Administrator/Network Engineer
Consulted with
internal company clients, specifying and implementing network solutions
Configured
custom lab environments utilizing Nortel networking gear.
Consistently
rated top performer in graded areas of professionalism, courtesy, knowledge and
speed.
Senior UNIX
support (300 SUN, HP, Auspex NAS, 4000 Sun, HP, Linux
workstations)
Promoted from
UNIX helpdesk to system and network consultant.
Implemented
Raptor Firewall for a customer demonstration environment
Created Perl
CGI based customer surveys and reporting
09/1997
– 09/1998 Sprint Paranet, Dallas Texas
Consultant to Hewlet Packard and GTE
Served on a
team of 8 administrators supporting 3000 HP/UX servers and workstations
Utilized HP Openview ITO, and remedy network monitoring
nationwide high
availability network on a 24 hour helpdesk
12/1996
– 09/1997 JCS Consulting,
Addison Texas
UNIX consultant
to Nortel Networks
product
demonstrations
Spoke to large customer
audiences about system management practices.
Trained
customer administrators
Implemented HP Openview for network monitoring within Southwestern Bell
Field offices.
Developed
trouble ticketing interface between HP Openview and a
proprietary trouble ticketing system
Created scripts
to standardize and automate the installation of each monitoring system.
Responsible for
customer training.
04/1996
– 12/1996 IEX Corporation,
Richardson Texas
Pre and post
sales Solaris consulting
Installed
Solaris and proprietary software.
Traveled to
customer location for installation onsite
Trained
administrators in basic UNIX administration
Supported UNIX operating
system internal and customer issues
02/1995
– 04/1996
County
of
Collin
,
McKinney
Texas
Elections
Technical Coordinator
Created Computer
training documents
Trained
elections judges to use computers at remote voting sites
Administered
AIX and Oracle database for registered voters
Supported PC’s
in office and remote voting booths
Programmed
elections tabulation computers and supporting them during the elections
06/1987
– 02/1995 Responsive Terminal
Systems, McKinney Texas
Manager of
Technical Services
PC and printer
hardware technician
technical
support
Worked trade
shows
Maintained profitable relationships with customers.
Education and Certifications
Jay Abraham Marketing Strategies
Texas Tech and University of North Texas
90+ Hours
towards Marketing BBA
CISSP #59706 certified May, 2004
Quest Software VAS Certified Consultant
Solaris 6, 7, 8 Certifications
Network Appliance Advanced Administration
Advanced IP Routing
Legato Networker
Personal
A personable and seasoned
professional with a solutions-oriented attitude, excellent customer service and
marketing skills, public presentation abilities and the creativity to design
solutions or effectively communicate complex ideas to diverse audiences.
References
Available Upon Request
